Service policy
Warranty and Service Call Policy
Know the Fee Before Work Begins
Use this page to understand when the service call is waived, when the $79 diagnostic/service call applies, and how repair warranty terms are confirmed.
The short version: the service call is $0 when the diagnosed repair is approved and completed. If no repair is completed after diagnosis, the diagnostic/service call is $79. Warranty coverage is confirmed before the repair is approved.
$0 with approved repair$79 if no repairWarranty terms confirmedPrice reviewed before work
Choose your situation
Service Call Fee Decision Guide
Use this quick guide before scheduling. Final service-call and warranty terms are confirmed before work begins.
Situation
Service call result
What it means
Repair is approved and completed
$0 service call
The visit fee is waived when the diagnosed repair is approved and completed.
Diagnosis visit, no repair completed
$79 diagnostic/service call
Use this when you want the appliance checked but no repair is completed.
Repair is not completed after diagnosis
$79 diagnostic/service call
The diagnostic visit is completed, but no repair work moves forward.
Parts need to be ordered
Terms confirmed before approval
Timing, part path, and warranty terms are reviewed before the next step.
Service call terms
$0 Service Call With Approved Repair
If the appliance is diagnosed, the repair is approved, and the repair is completed, the service call is waived. The repair price is reviewed before work moves forward.
Fee path
- 1 DiagnosisThe appliance issue is checked and explained in practical terms.
- 2 ApprovalThe repair price and service-call outcome are reviewed before work begins.
- 3 Repair completedWhen the approved repair is completed, the service call is waived.
Warranty coverage
Repair Warranty Terms
Eligible replacement parts are covered for up to one year. Labor and workmanship coverage is 90 days. The applicable coverage is confirmed with the approved repair.
Coverage guide
Up to 1-year parts warranty
Eligible replacement parts are covered for up to one year.
90-day workmanship coverage
Labor and workmanship coverage is 90 days.
Not automatically covered
New issues, unrelated failures, misuse, access problems, or customer-supplied parts may need a separate diagnosis.
Confirmed before approval
The applicable coverage is tied to the approved repair and confirmed before work moves forward.
Parts warranty
Parts, Delivery, and Cancellation Policy
Eligible replacement parts are covered for up to one year. Labor and workmanship coverage is 90 days. Brand-specific terms will not be published until they are approved.
Warranty coverage
- Coverage applies to the completed covered repair and eligible replacement parts.
- A separate or unrelated appliance failure may require a new diagnosis.
- The applicable coverage is confirmed with the approved repair.
Parts delivery time
Estimated delivery time for most replacement parts is 1-5 business days. Delivery may take longer if a part is temporarily unavailable or on backorder.
Cancellation and parts return policy
If the repair is canceled after the estimate has been approved or after parts have been ordered or shipped, the customer may be responsible for:
- Original shipping and handling charges
- Return shipping charges
- Restocking fees
- Special-order, installed, used, or non-returnable parts
Applicable charges may be deducted from the customer's deposit or invoiced separately.
Real-world examples
Common Service Call Scenarios
These examples show how the policy usually works before a customer decides whether to approve the repair.
Refrigerator not cooling
- Situation
- Diagnosis completed and repair approved
- Outcome
- Service call waived when the repair is completed.
Washer leaking
- Situation
- Diagnosis completed and repair declined
- Outcome
- $79 diagnostic/service call applies.
Dryer heating issue
- Situation
- Repair completed after approval
- Outcome
- Warranty terms confirmed with the completed repair.
Before approval
What Happens During the Visit
The technician reviews the appliance issue, explains the practical repair path, and confirms the service-call outcome before work moves forward. The goal is a clear decision, not a surprise charge.
Customer path
- Before the visitText the appliance type, city or ZIP, symptom, brand or model if available, and photos if useful.
- During diagnosisThe appliance issue is explained in practical terms before work moves forward.
- Before approvalThe repair recommendation, price, and service-call outcome are clear before you approve the repair.
- After completionWarranty details are tied to the completed repair, part, and in some cases the brand or supplier terms.
FAQ
Warranty and Service Call Policy FAQ
Review the details before booking so the service call, diagnosis-only fee, and warranty coverage are clear before the visit.
Service call
Diagnosis only
Warranty coverage
Is the service call free when I approve the repair?
Yes. The service call is $0 when the diagnosed repair is approved and completed.
What if I only want diagnosis?
If no repair is completed after diagnosis, the diagnostic/service call is $79.
What if I decline the repair after diagnosis?
If the appliance is diagnosed and you decide not to complete the repair, the diagnostic/service call is $79.
Does $0 service call mean the repair is free?
No. It means the service call is waived when the diagnosed repair is approved and completed. The repair price is reviewed before work begins.
What does the $79 diagnostic/service call include?
It covers the visit and diagnosis when no repair is completed, including a practical explanation of the appliance issue and repair path.
What if parts need to be ordered?
If parts are needed, the repair path, timing, and service-call terms are confirmed before you approve the next step.
What does warranty coverage depend on?
Coverage applies to the completed covered repair and eligible replacement parts. The applicable coverage is confirmed with the approved repair.
What if the repair is completed without parts?
Labor and workmanship coverage for the completed covered repair is 90 days.
How long is the repair warranty?
Eligible replacement parts are covered for up to one year. Labor and workmanship coverage is 90 days.
What is not automatically covered by warranty?
Warranty does not automatically cover plastic components, shelf supports, basket slides, misuse, improper operation, external damage, power surges, water damage, pests, unrelated appliance failures, or a new issue.
How long does parts delivery usually take?
Most replacement parts are estimated at 1 to 5 business days for delivery. Timing may be longer if a part is temporarily unavailable or on backorder.
What happens if I cancel after approving an estimate or after parts are ordered?
If the repair is canceled after approval or after parts have been ordered or shipped, the customer may be responsible for original shipping and handling, return shipping, restocking fees, and any special-order, installed, used, or non-returnable parts.
What if the same issue returns?
Contact us with the original repair details and current symptom. The issue will be reviewed against the warranty terms confirmed for that repair.
Will I know the price before the repair starts?
Yes. After diagnosis, the recommended repair and repair price are provided for approval before billable repair work begins.
Does warranty cover a different problem later?
Warranty coverage applies to the completed covered repair. A separate or unrelated issue may need a new diagnosis.
How long is warranty coverage?
Eligible replacement parts are covered for up to one year. Labor and workmanship coverage is 90 days.
Have a Question Before Scheduling?
Call or text (239) 688-9955 with the appliance type, city or ZIP, symptom, brand or model if available, and photos if they help explain the issue.
Before you ask, send:
Appliance typeCity or ZIPCurrent symptomBrand or model if availablePhotos if useful
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