Service policy
Warranty and Service Call Policy
Know the Fee Before Work Begins
Use this page to understand when the service call is waived, when the $40 diagnostic/service call applies, and how repair warranty terms are confirmed.
The short version: the service call is $0 when the diagnosed repair is approved and completed. If no repair is completed after diagnosis, the diagnostic/service call is $40. Warranty coverage is confirmed before the repair is approved.
$0 with approved repair$40 if no repairWarranty terms confirmedPrice reviewed before work
Choose your situation
Service Call Fee Decision Guide
Use this quick guide before scheduling. Final service-call and warranty terms are confirmed before work begins.
Situation
Service call result
What it means
Repair is approved and completed
$0 service call
The visit fee is waived when the diagnosed repair is approved and completed.
Diagnosis visit, no repair completed
$40 diagnostic/service call
Use this when you want the appliance checked but no repair is completed.
Repair is not completed after diagnosis
$40 diagnostic/service call
The diagnostic visit is completed, but no repair work moves forward.
Parts need to be ordered
Terms confirmed before approval
Timing, part path, and warranty terms are reviewed before the next step.
Service call terms
$0 Service Call With Approved Repair
If the appliance is diagnosed, the repair is approved, and the repair is completed, the service call is waived. The repair price is reviewed before work moves forward.
Fee path
- 1 DiagnosisThe appliance issue is checked and explained in practical terms.
- 2 ApprovalThe repair price and service-call outcome are reviewed before work begins.
- 3 Repair completedWhen the approved repair is completed, the service call is waived.
Warranty coverage
Repair Warranty Terms
Warranty coverage depends on the completed repair, the part installed, and the appliance brand. Parts warranty is based on the manufacturer’s coverage from the installation date. If the repair is completed without replacement parts, labor/workmanship coverage is typically 30 to 90 days depending on the repair type.
Coverage guide
Parts warranty
Manufacturer warranty covers installed replacement parts from the date of installation.
Labor without parts
If no replacement parts are installed, labor/workmanship coverage is typically 30 to 90 days depending on the repair.
Not automatically covered
New issues, unrelated failures, misuse, access problems, or customer-supplied parts may need a separate diagnosis.
Confirmed before approval
Coverage length depends on the repair, part, brand, and supplier terms, and is reviewed before work moves forward.
Parts warranty
Parts, Delivery, and Cancellation Policy
Manufacturer warranty covers parts installed during the repair from the installation date. Coverage duration depends on the appliance brand and the specific part replaced.
Warranty coverage
- Plastic components, shelf supports, basket slides, and similar parts are not covered under warranty.
- Coverage applies only to defects in the replacement part or the covered repair work.
- Misuse, improper operation, external damage, power surges, water damage, pests, and unrelated appliance failures are not covered.
Parts delivery time
Estimated delivery time for most replacement parts is 1-5 business days. Delivery may take longer if a part is temporarily unavailable or on backorder.
Cancellation and parts return policy
If the repair is canceled after the estimate has been approved or after parts have been ordered or shipped, the customer may be responsible for:
- Original shipping and handling charges
- Return shipping charges
- Restocking fees
- Special-order, installed, used, or non-returnable parts
Applicable charges may be deducted from the customer's deposit or invoiced separately.
Real-world examples
Common Service Call Scenarios
These examples show how the policy usually works before a customer decides whether to approve the repair.
Refrigerator not cooling
- Situation
- Diagnosis completed and repair approved
- Outcome
- Service call waived when the repair is completed.
Washer leaking
- Situation
- Diagnosis completed and repair declined
- Outcome
- $40 diagnostic/service call applies.
Dryer heating issue
- Situation
- Repair completed after approval
- Outcome
- Warranty terms confirmed with the completed repair.
Before approval
What Happens During the Visit
The technician reviews the appliance issue, explains the practical repair path, and confirms the service-call outcome before work moves forward. The goal is a clear decision, not a surprise charge.
Customer path
- Before the visitText the appliance type, city or ZIP, symptom, brand or model if available, and photos if useful.
- During diagnosisThe appliance issue is explained in practical terms before work moves forward.
- Before approvalThe repair recommendation, price, and service-call outcome are clear before you approve the repair.
- After completionWarranty details are tied to the completed repair, part, and in some cases the brand or supplier terms.
FAQ
Warranty and Service Call Policy FAQ
Review the details before booking so the service call, diagnosis-only fee, and warranty coverage are clear before the visit.
Service call
Diagnosis only
Warranty coverage
Is the service call free when I approve the repair?
Yes. The service call is $0 when the diagnosed repair is approved and completed.
What if I only want diagnosis?
If no repair is completed after diagnosis, the diagnostic/service call is $40.
What if I decline the repair after diagnosis?
If the appliance is diagnosed and you decide not to complete the repair, the diagnostic/service call is $40.
Does $0 service call mean the repair is free?
No. It means the service call is waived when the diagnosed repair is approved and completed. The repair price is reviewed before work begins.
What does the $40 diagnostic/service call include?
It covers the visit and diagnosis when no repair is completed, including a practical explanation of the appliance issue and repair path.
What if parts need to be ordered?
If parts are needed, the repair path, timing, and service-call terms are confirmed before you approve the next step.
What does warranty coverage depend on?
Coverage depends on the completed repair, whether replacement parts were installed, the appliance brand, and the specific part replaced.
What if the repair is completed without parts?
If the repair is completed without replacement parts, the warranty applies to the work performed. Labor/workmanship coverage is typically 30 to 90 days depending on the repair type.
How long is the parts warranty?
Parts warranty depends on the brand and the specific part. LG, Samsung, Frigidaire, and Electrolux parts are typically covered for 90 days. GE, Whirlpool, Bosch, Speed Queen, Sub-Zero, Thermador, Wolf, Miele, and Viking parts may be covered up to 1 year. Parts from manufacturers not listed are typically covered for 90 days.
What is not automatically covered by warranty?
Warranty does not automatically cover plastic components, shelf supports, basket slides, misuse, improper operation, external damage, power surges, water damage, pests, unrelated appliance failures, or a new issue.
How long does parts delivery usually take?
Most replacement parts are estimated at 1 to 5 business days for delivery. Timing may be longer if a part is temporarily unavailable or on backorder.
What happens if I cancel after approving an estimate or after parts are ordered?
If the repair is canceled after approval or after parts have been ordered or shipped, the customer may be responsible for original shipping and handling, return shipping, restocking fees, and any special-order, installed, used, or non-returnable parts.
What if the same issue returns?
Contact us with the original repair details and current symptom. The issue will be reviewed against the warranty terms confirmed for that repair.
Do you explain the price before repair starts?
Yes. The repair recommendation and service-call outcome are reviewed before work moves forward.
Does warranty cover a different problem later?
Warranty coverage applies to the completed covered repair. A separate or unrelated issue may need a new diagnosis.
Can warranty coverage be longer than 3 months?
Yes. Some parts or brands may qualify for coverage up to 1 year, and the applicable term is confirmed with the repair.
Have a Question Before Scheduling?
Call or text (239) 688-9955 with the appliance type, city or ZIP, symptom, brand or model if available, and photos if they help explain the issue.
Before you ask, send:
Appliance typeCity or ZIPCurrent symptomBrand or model if availablePhotos if useful